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Hair Extensions Policies

We are confident that you will be 100% satisfied with your hair extensions at XEX. Below are our extensions policies.

What your extensions service includes

Each XEX hair extensions service includes the following:

  • Free initial consultation.
  • The highest quality 100% human hair extensions.
  • Expert application by a hair extensions professional (extensions application appointment times range from 3-5 hours).
  • A hair cut to blend the extensions with your hair style.
  • Home care and maintenance instructions.
  • A 1-month check appointment with complimentary wash and style.

Color and Highlights

Your new hair extensions can be highlighted and colored just like your natural hair. If you are interested in hair color services, we will provide a quote upon consultation.

Reserving your appointment / Cancelation policy

Once your appointment time is confirmed, we will ask for your credit card number. We require a credit card on file to hold your extensions appointment. We request a 24-hour notice to cancel or reschedule your appointment. Please arrive on time for your appointment. If you are late for your appointment, we may need to reschedule you for another time or day.

If you do not show up at your appointment or give us at least 24-hour notice, we will charge your credit card a $25 “no show” fee. This fee will go directly to the extensions specialist for the time they reserved for your appointment. We will remind you of your appointment ahead of time and you are always allowed to cancel your appointment with 24-hour notice.

If you are uncomfortable giving your credit card information over the phone, you’re welcome to stop by XEX. We are conveniently located at 35 West Wacker Drive in the Leo Burnett Building, Chicago (Directions).

Payment Methods

We accept Visa, Mastercard, cash or checks.


Gratuities are customary for great service. The gratuity amount is at your discretion.

Extensions Removal

Removal of fusion and micro bead hair extensions is accomplished at $85/hour. The amount of time it takes to remove your extensions depends on the number of extensions that were attached. The price includes removal, wash, dep conditioning and styling afterwards.

Book an extensions appointment